Where are my tickets?
Tickets are issued to your Theme Park Direct account within 24 to 48 working hours of your order, never posted. Sign in and open My Orders to find them.
Open my orders
Contact
Ask us anything, before or after you book.
Email is usually the quickest way to a proper answer, and everything gets a reply from the UK team. If you would rather talk it through, the phone is there too.
How to reach us
Four ways, all of them answered.
Every message is read by the UK team. Email tends to get you the fullest answer, because we can check your booking and the park rules before we write back.
- Email tickets@themeparkdirect.com Usually the quickest. Pop your order number in the subject and we can have your booking open before we reply.
- Message form Send a message The same inbox, without leaving the page.
- Phone 0191 743 3866 A UK number, answered by the UK team during office hours.
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Post
Piccadilly Business Centre
Blackett Street
Manchester
M12 6AE Nothing about your booking ever needs posting, but this is where we are.
When we are here
- Monday to Friday
- 9:00am to 6:00pm
- Saturday
- 10:00am to 4:00pm
- Sunday
- Closed
Those are the phone hours. Email whenever suits, including the night before you fly, and we pick it up the next working morning. Orlando is five hours behind us, so if you are already out there, mornings are the easy window either way.
Send a message
Tell us what you need.
The more you tell us now, travel dates, ages of the children, which parks you are set on, the closer the first reply gets to the actual answer.
Thank you for your message. We will get back to you soon.
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Quicker than waiting for us
Four things you can settle right now.
I need to pay my balance
If you booked with a deposit you can settle the balance from your account at any time before the due date.
Pay a balanceWhich ticket should we buy?
Tell us the dates and the ages of everyone travelling and we will tell you the ticket that fits, including when the cheaper one is the right answer.
Browse ticketsSomething else entirely
The help centre covers linking tickets to park apps, changing dates, cancellations and the rest.
Open the help centreTheme Park Direct
Florida park tickets, since 2009.
Blackett Street
Manchester M12 6AE
United Kingdom